公開日: Mar 6 2025
We are seeking CRM Tech Lead for Japan Commercial and Medical who will contribute to the success of our Japanese business by leveraging global strategies while focusing on the unique needs of the local market. This role is hired for Business As Usual support for Japan CRM, and potentially, this role will conduct Japan Veeva KT to global commercial central team and being the Japan onsite point of contact to support global central team migrating Japan Veeva to global Vault. The ideal candidate will not only be proficient in CRM functionalities but will also be expected to enhance our Omnichannel and AI strategies using data-driven insights.
Key Responsibilities are:
- Implement and optimize CRM strategies leveraging global initiatives and cater to the Japanese market.
- Utilize Veeva CRM knowledge to improve customer engagement, sales/medial effectiveness, and business outcomes.
- Utilize CRM data to inform and drive Omnichannel marketing efforts and AI integration (such as MyInsights) implementations with other GSK teams.
- Collaborate with cross-functional teams to integrate CRM solutions with other business solutions and processes.
- Provide insights and recommendations to the business on CRM best practices and innovations.
- Ensure CRM tools and data are leveraged to their full potential to deliver personalized customer experiences.
- Manage CRM-related projects, ensuring they meet business requirements, timelines, and budgets.
- Ensures that technical delivery is fully compliant with GSK Security, Quality and Regulatory standards.
- Ensures continuity of business execution i.e. operational support for relevant applications
- Ensures adherence to GSK Service Management standards and SLAs
- Role oversees and monitors the work provided by GSK partners and CWs
Basic Qualification:
Skill
- Proven experience with Veeva CRM and a strong understanding of its application in the pharmaceutical industry in Japan.
- Veeva CRM Admin or Salesforce Admin certification
- Working knowledge of APEX or other object-oriented programming language (i.e. Java)
- Ability to translate global strategies into actionable plans that address local business needs.
- Experience in utilizing CRM data to support Omnichannel and AI initiatives.
- Strong analytical skills and the ability to derive meaningful insights from complex data sets.
- Understanding of Japan specific industrial local standard external dataset usage and legal policy (Ultmarc, IQVIA, JD-NET, etc)
- Excellent communication and collaboration skills, with the ability to work effectively in a diverse global team environment.
- A self-starter with the ability to work independently, prioritize effectively, and make sound decisions without constant supervision.
- Passion and Strong commitment on end-to-end delivery.
- Fluent in Japanese and proficient in English to engage with both local and global stakeholders.
Experience
- More than 3 years of industrial experience with Veeva CRM
- Experience with managing partners, and with business stakeholders
- Experience in managing CRM projects with internal/external partners at all levels (local/regional/global)
Education/certification/Language
- Bachelor’s degree or above in Computer Science or related discipline
- Exceptional business communication skills in both Japanese and English as a Tech Partner
Preferred Qualification:
Skill
- SFDC Developer/App Builder certificate
- Knowledge of Azure Cloud would be a strong plus
- Experience in Agile ways of working
- Skill in leading a multifunctional team for at least a complete project cycle
- Knowledge of Agile methodology, ITIL based service management, Project Management and Design Thinking is a plus
- Basic Knowledge of GxP and GAMP is a plus
Experience
- Working in multinational diverse environment is a plus
- Managing partners as a team is a plus
Education/certification/Language
- Veeva product certificate
- Project Management Education or equivalent certificate (Agile preferred)
私たちの目標 は、世界で最も革新的で、最高のパフォーマンスを実現し、信頼される企業の 1 つになることです。私たちは、私たち全員が何かユニークなものを GSK にもたらすと信じ、知識、経験、スタイルを結集させると、その影響はとてつもないものになります。患者さんと消費者に最善を尽くす意欲を育てる GSK の冒険にご参加ください。自然体で気分よく成長し続けることができる場所です。
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